Refund & Exchange Policy

Thank you for shopping with us. We value your business and aim to provide high-quality products and service.

Please read our policy carefully before making a purchase.

No Refund Policy

All sales are final. We do not offer refunds for any products purchased through our store.

By completing a purchase, you acknowledge and agree to this no-refund policy.

Exchange Policy

We offer exchanges only under the following conditions:

1. Items must be returned within 14 days of delivery.
2. Items must be unused, unworn, unwashed, and in original packaging with all tags attached.
3. Proof of purchase is required (order number or receipt).
4. Exchanges are subject to product availability.
5. Customers are responsible for return shipping costs unless the item received was incorrect or defective.

If your requested exchange item is unavailable, a store credit will be issued for the value of the returned item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery with clear photos of:
- The item received
- The packaging
- The shipping label

Once verified, we will arrange a replacement at no additional cost.

Non-Exchangeable Items

The following items are not eligible for exchange:
- Final sale items
- Gift cards
- Personalized or custom-made products
- Intimate or hygiene-sensitive products (if applicable)

How to Request an Exchange

To initiate an exchange, please contact us at:
[ara.couture.shop@gmail.com]

Include:
- Your full name
- Order number
- Reason for exchange
- Photos (if applicable)

We reserve the right to refuse any exchange that does not meet the above conditions.

If you have any questions about this policy, please contact our support team before placing your order.

Thank you for your understanding and support.

Sincerely,  
[Ara Couture]